Brandon R. Carver

4517 Bowline Ct.

Fort Worth, Texas 76135

(817) 500-2525 Mobile

E-mail: brcarver31@yahoo.com

 

 

PROFESSIONAL SUMMARY

I have been solving technical issues for many years now for friends and relatives either over the phone or directly in person be it fixing internet issues, restoring p.c.’s, fixing cable problems etc…. Pretty much anything electronic people have had problems with I have solved it. For a year now I have been doing tech support over the phone for Apple.

CORE QUALIFICATIONS

·         Energetic team player

·         Outstanding verbal and written communication skills

·         Strong organizational and problem solving abilities

·         Exceptional customer service skills

EXPERIENCE

Apple Help Desk Tech Support

Kelly Services   

                                                                                                        2013- Aug 2014

·         Resolve issues people have with ios devices over the phone

·         Provide excellent customer service

 

Technical support / P.C. troubleshooting                            

Self employed                                                                                          2011- Present

 

·         Resolve problems people have with P.C. and internet

·         Resolve issues with cable t.v.

·         Resolve issues with electronics

 

Customer Service / Water Operator

City of Sansom Park Public Works Department                                  2006-2008 & 2010-2011

Sansom Park, Texas

 

·         Resolved customer complaints promptly and efficiently 

·         Responded to all customer questions

·         Coordinated with other departments to resolve any outstanding issues

·         Organized and received customer payments

·         Operated water system equipment

·         Maintained records for customer notifications

 

 

 

 

 

Customer Service / Water Operator

Southwest Water                                                                                            2008-2010

Granbury, Texas

 

·         Provided professional assistance to customers

·         Operated water systems equipment

·         Maintained records for customer notifications

 

 

 

 

Furniture salesman/Warehouse

Azle Furniture

Azle, Texas                                                                                                      2004-2006

 

·         Sold Furniture

·         Made sure customers were happy and satisfied

·         Kept warehouse in order

 

Education

 

ITT Technical Institute                                                      June 2011- December 2013

Currently pursuing an Associates of Applied Science in Computer Networking Systems

 

Special Skills

·         Dismantle and refurbish computers

·         Install operating systems

·         Troubleshooting and diagnostic skills

·         Intermediate familiarity in software applications and computer wiring

·         Trained in Microsoft Word, Excel, Project, Power point and Visio

 

ADDITIONAL INFORMATION

 

I am very involved in the community and donate to local charities. I am currently going to school to achieve my associate’s degree. I enjoy every opportunity presented to me and I am an honest and hard worker.